Privacy Policy

 

Responsible

AKALA STUDIO / AKALA FASHION GROUP, SL with TAX NUMBER B05323803 and address at CALLE LAGUNA GRANDE, 13 - 28034 MADRID. It is registered in the Mercantile Register of Madrid, Volume 41755, Folio 200, Page M-739634,

This document explains how we collect, use, share and protect your personal information as a result of your purchase and use of our products, services and website.

We care about the opinion of our customers, so if you have any questions about our Privacy Policy, you can contact us at the above address or by sending an email to the following email address: help@theakalastudio.com.

Use of this Site implies clear positive action on the part of the User to accept this Policy and thereby consent that their personal data may be collected and/or processed in accordance with the terms and conditions set out below. Otherwise do not use this Site.

Your personal data will be processed in order to carry out web traffic analysis tasks.

In particular, we will process the following data in the event that you complete any of the available forms; for the purpose of:

  1. Manage the delivery of the order and deal with complaints or suggestions received depending on the order placed.
  2. Sending satisfaction surveys related to the order placed by the customer.
  3. Sending information or commercial communications (marketing purposes), by any means, about the entity's products and/or services, as well as adapting commercial offers to the customer's preferences based on the study and segmentation of personal and commercial information.
  4. Manage the requests made through the "Customer Service" form, if applicable, whether to manage an incident, a suggestion, a claim or a complaint.
  5. AKALA STUDIO / AKALA FASHION GROUP, SL will only process your personal data for the management of the promotion, sweepstakes or contest in question with your consent given by means of the positive action that your participation in the promotion, sweepstakes or contest entails.

Under no circumstances will we use your personal data for any purpose other than those stated above and expressly accepted by you.

The interested party shall be solely responsible in the event of having provided false, inaccurate, incomplete or out-of-date data.

How do we obtain your personal data?

We collect your personal data on several occasions:

  1. Whenever you contact us directly, for example via the website theakalastudio.com or via the customer service hotlines, to request information about our products and services.
  2. When you buy a product or service
  3. When you participate in our marketing campaigns, for example, by filling in a reply card or participating in a promotion through our websites or restaurants that requires you to complete an online form with your personal data.

The products and services of AKALA STUDIO / AKALA FASHION GROUP, SL, as well as its promotional campaigns, are mostly aimed and designed for adults. In this sense, we will only collect and process your personal data if you are at least 18 years old. AKALA STUDIO / AKALA FASHION GROUP, SL reserves the right to carry out verifications of the age of the persons who provide personal data. Any data of a person under 18 years of age will be deleted.

We would appreciate it if you could help us to keep your personal details up to date by informing us of any changes to your contact details or preferences.

 

Conservation

The personal data provided will be kept for as long as the relationship with the organisation or the interest in its services is maintained and their deletion is not requested by the interested party. They will be kept in accordance with the legal deadlines established in tax and accounting matters, taking as a reference the last communication.

In any case, we limit access to your data only to those persons who need to use it for the performance of their duties.

The User acknowledges and accepts that AKALA STUDIO / AKALA FASHION GROUP, SL may keep and disclose the information that it stores or makes available to third parties on the Web as long as it is:

  1. Required to do so by the competent authorities and bodies;
  2. Necessary to enforce the Terms and Conditions;
  3. Convenient or necessary to respond  to  claims  of  violations  or infringements of rights; or
  4. Convenient or necessary to protect the legitimate interests of AKALA STUDIO / AKALA FASHION GROUP, SL, its users and the general public.

Our data retention periods are based on business needs, so in relation to personal data that is no longer required, access to it will either be limited to the fulfilment of strictly legal obligations or it will be securely destroyed:

  1. Marketing purposes: we will retain this information for marketing purposes for two years from the date we last obtained your consent to send you marketing communications, unless you ask us to opt-out by revoking your consent.
  2. Purposes related to the performance of a contract: in relation to the use of your information for the performance of any contractual obligation we have with you, we will retain this information for the duration of the contract and for ten years thereafter, in order to respond to any subsequent queries or complaints.
  3. Purposes related to compliance with legal and regulatory obligations: certain information must be kept for the periods required by the specific applicable regulations (tax, commercial, money laundering, etc.).

Decisions

The company will NOT make automated decisions, profiling or logic applied to your data.

 

Confidentiality

AKALA STUDIO / AKALA FASHION GROUP, SL undertakes to respect their confidentiality and to use them in accordance with the purposes of the treatment, as well as to comply with its obligation to store them and adapt all measures to prevent alteration, loss, treatment or unauthorised access, in accordance with the provisions of the RGPD. (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights).

 

Legal basis for the processing of personal data

The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:

a) You have given your consent (you have been presented with a consent form to authorise the processing of your data for certain purposes; you may revoke your consent at any time).

b) The processing of your data is necessary for the management and maintenance of a contract entered into with you;

c) The processing of your data is necessary in order to comply with our legal obligations;

d) We use your data to achieve a legitimate interest and our reasons for doing so outweigh the potential harm to your data protection rights; there may be purposes that are permitted under other legal bases; in such cases, we will  make  every  effort  to  identify  the  legal  basis  in  question  and  communicate it to you as soon as possible after we become aware of its existence.

 

Sales information

Information about purchases made on the website, as well as complaints and claims. Customer service, promotions and advertising - to respond to queries and present offers and news. AKALA STUDIO / AKALA FASHION GROUP, SL collects your contact details, information on your preferences and data on the use of the websites and communications; it may also use information on sales and services that you have provided through the websites to determine those offers and news that may be of most interest to you and to contact you in relation to these offers, depending on your marketing preferences (which you can modify through the web portals).

Processing relating to promotions and advertising is only carried out when you have consented to it.

 

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

 

Addressees

For the duration of the processing, AKALA STUDIO / AKALA FASHION GROUP, SL will not transfer personal data to third parties, unless required by law or in order to fulfil this contract, nor will it make any transfer whatsoever.

AKALA STUDIO / AKALA FASHION GROUP, SL relies on various service providers in order to offer the aforementioned products and services, and each of them, as committed collaborators, will be Data Processors of AKALA STUDIO / AKALA FASHION GROUP, SL, and will therefore comply with the requirements established in article 28 of the RGPD.

Although it is not possible to guarantee absolute protection against intrusion when transmitting data over the Internet or from a website, we and  our subcontractors and business partners make every effort to maintain the necessary physical, electronic and procedural protection measures to ensure the protection of your information in accordance with the applicable data protection requirements. In any case, in the event of possible cases of fraud carried out by users in the use of our services in the web service, as well as in relation to consumption in establishments, we may communicate this information to the State Security Forces and Corps or the Administration of Justice.

All your data is stored on secure servers (or secure physical copies) owned by us or our sub-contractors or business partners, and our (or equivalent policies and criteria of our sub-contractors or business partners) apply to access and use of your data.

On the other hand, there will be no international transfer of data. 

 

Rights

Any person has the right to obtain confirmation as to whether or not AKALA STUDIO / AKALA FASHION GROUP, SL is processing personal data concerning them.

Likewise, as provided for in the General Data Protection Regulation, we inform you that you have the following rights:

a) Access to your data: You have the right to access your data to find out what personal data we are processing concerning you.

b) Request rectification or erasure of your data: Under certain circumstances, you have the right to rectify inaccurate personal data concerning you that is processed by us or, alternatively, to ask us to delete it if, among other reasons, the data is no longer necessary for the purposes for which it was collected.

c) Request the limitation of the processing of your data: In certain circumstances, you will have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep them for the purpose of exercising or defending claims as provided for in the General Data Protection Regulation.

d) To portability of your data: In certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transmit it to another data controller.

e) Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data in which case, we will stop processing them except for compelling legitimate reasons, or the exercise or defence of possible claims.

f) The right to lodge a complaint with a supervisory authority.

Any person has the right to obtain confirmation as to whether or not AKALA STUDIO / AKALA FASHION GROUP, SL is processing personal data concerning them. Interested parties have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, data subjects may request that we restrict the processing of their data, in which case we will only retain the data for the purpose of exercising or defending claims. 

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case, AKALA STUDIO / AKALA FASHION GROUP, SL, will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.

If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without affecting the lawfulness of the processing based on your consent prior to its withdrawal.

In case you feel that your rights concerning the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can lodge a complaint with the competent Data Protection Supervisory Authority via its website: http://www.agpd.es.

In compliance with the provisions of article 21 of Law 34/2002 of services of the information society and electronic commerce, if you do not wish to receive more information about our services, you can unsubscribe at the following e-mail address of the entity, indicating in the subject Do not send commercial e-mails or sms.

 

THIS DATA PROTECTION LEGAL NOTICE SHALL PREVAIL OVER ANY OTHER LEGAL NOTICE/DATA PROTECTION CLAUSE CONTAINING ANY CONFLICTING TERMS AND CONDITIONS.