Privacy Policy

PRIVACY POLICY

 

Responsible 

AKALA STUDIO / AKALA FASHION GROUP, SL with CIF B05323803 and address in CALLE LAGUNA GRANDE, 13 - 28034 MADRID. It is registered in the Mercantile Registry of Madrid, Volume 41755, Folio 200, Page M-739634, 

This document explains how we collect, use, share and protect your personal information as a result of your purchase and use of our products, services and website.

We care about what our customers think, so if you have any questions about our privacy policy, you can contact us at the address above or by sending an email to the following address: help@theakalastudio.com. 

 

The use of this Site implies a clear positive action on the part of the User to accept this Policy and therefore consent that their personal data may be collected and/or processed in accordance with the terms and conditions indicated below. If not, do not use this site.

 

Your personal data will be processed to carry out web traffic analysis tasks. 

 

In particular, we will process the following data if you complete one of the available forms; in order to: 

 

  1. a) Manage the delivery of the order and deal with complaints or suggestions received depending on the order placed. 
  2. b) Sending satisfaction surveys relating to the order placed by the customer. 
  3. c) The sending of information or commercial communications (marketing purposes), by any means, on the entity's products and/or services, as well as the adaptation of commercial offers to customer preferences based on the study and segmentation of personal and commercial information. 
  4. d) Manage requests made through the "Customer Service" form, if necessary, whether to handle an incident, a suggestion, a complaint or a grievance. 
  5. e) AKALA STUDIO / AKALA FASHION GROUP, SL will process your personal data for the management of the promotion, raffle or competition in question only with your consent given through the affirmative action that your participation in the promotion, raffle or competition competition involves. 

Under no circumstances will we use your personal data for purposes other than those indicated above and expressly accepted by you. 

The interested party is solely responsible if he has provided false, inaccurate, incomplete or out-of-date data.

 

How do we collect your personal data?

We collect your personal data on several occasions:

  1. Whenever you contact us directly, for example via the website www.theakalastudio.com or via customer service hotlines, to request information about our products and services.
  2. When you purchase a product or service 
  3. When you participate in our marketing campaigns, for example, by completing a reply card or participating in a promotion through our websites or restaurants that requires you to complete an online form with your personal data.



The products and services of AKALA STUDIO / AKALA FASHION GROUP, SL, as well as its promotional campaigns, are mostly aimed at and designed for adults. In this sense, we will only collect and process your personal data if you are at least 18 years old. AKALA STUDIO / AKALA FASHION GROUP, SL reserves the right to carry out age checks on persons providing personal data. All data of a person under the age of 18 will be deleted.

We would be grateful if you would help us keep your personal data up to date by informing us of any changes to your contact details or preferences.

 

  1. Keep
  2. The personal data provided will be kept for as long as the relationship with the organization or the interest in its services is maintained and their deletion is not requested by the interested party. They will be stored according to the legal deadlines established in tax and accounting matters, taking the latest communication as reference.
  3. In any case, we limit access to your data only to those people who need to use it to perform their tasks.
  4. The User acknowledges and accepts that AKALA STUDIO / AKALA FASHION GROUP, SL may retain and disclose the information that it stores or makes available to third parties on the Web for as long as it is:
  1. Required by the competent authorities and bodies;
  2. Necessary to enforce the Terms and Conditions;
  3. Convenient or necessary to respond to claims of infringement or violation of rights; or
  4. Convenient or necessary to protect the legitimate interests of AKALA STUDIO / AKALA FASHION GROUP, SL, its users and the public in general.

 

  1. Our data retention periods are based on business needs, so in relation to personal data that is no longer necessary we will limit access to it to strictly legal obligations or it will be securely destroyed:
  1. Marketing purposes: We will retain this information for marketing purposes for two years from the date we last obtained your consent to send you marketing communications, unless you ask us to opt-out by withdrawing your consent.
  2. Purposes relating to the performance of a contract: in relation to the use of your information for the performance of any contractual obligations we have with you, we will retain this information for the duration of the contract and for ten years thereafter, in order to deal with any requests or subsequent complaints.
  3. Purposes related to the fulfillment of legal and regulatory obligations: some information must be retained for the periods required by the specific applicable regulations (tax, commercial, anti-money laundering, etc.).

 

Decisions

The company will NOT make automated decisions, profiling or logic applied to your data.

 

Confidentiality

AKALA STUDIO / AKALA FASHION GROUP, SL undertakes to respect their confidentiality and to use them in accordance with the purposes of the processing, as well as to respect its obligation to conserve them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of the GDPR. (General Data Protection Regulation) and the LOPDGDD (Organic Law 3/2018, of 5 December, on the protection of personal data and guarantee of digital rights).




Legal basis for the processing of personal data

The use of your data in the conditions described above is permitted by European and Spanish data protection law according to the following legal bases:

  1. You have given your consent (you have been presented with a consent form to authorize the processing of your data for certain purposes; you can revoke the consent given at any time).
  2. The processing of your data is necessary for the management and maintenance of a contract concluded with you;
  3. The processing of your data is necessary to comply with our legal obligations;
  4. We use your data to achieve a legitimate interest and our reasons for doing so outweigh the possible prejudice to your data protection rights; There may be purposes that are permitted under other legal bases; in these cases, we will make every effort to identify the legal basis in question and will communicate it to you as soon as possible after becoming aware of its existence.



Sales information

Information about purchases made on the website, as well as complaints and claims. Customer service, promotions and advertising - to answer questions and present offers and news. AKALA STUDIO / AKALA FASHION GROUP, SL collects your contact data, information about your preferences and data on the use of websites and communications; may also use the sales and service information you have provided through the Websites to determine the offers and news that may be of most interest to you and to contact you in relation to these offers, depending on your marketing preferences (which you can edit through web portals). 

Processing relating to promotions and advertising is carried out only when you have given your consent.



Recipients

For the entire duration of the processing, AKALA STUDIO / AKALA FASHION GROUP, SL will not transfer personal data to third parties, unless required by law or for the fulfillment of this contract, nor will it carry out any transfer.

AKALA STUDIO / AKALA FASHION GROUP, SL relies on various service providers to offer the aforementioned products and services, and each of them, as committed collaborators, will be Data Processor of AKALA STUDIO / AKALA FASHION GROUP, SL, and will therefore comply with the requirements established by Article 28 of the GDPR.

Although we cannot guarantee absolute protection against intrusion when transmitting data over the Internet or from a website, we and our subcontractors and business partners make every effort to maintain such physical, electronic, and procedural safeguards as are necessary to ensure the protection of your your information in accordance with applicable data protection requirements. In any case, in case of possible cases of fraud carried out by users in the use of our services in the web service, as well as in relation to consumption in establishments, we may communicate this information to the State Security Forces and Bodies or the Administration of Justice.

All of your data is stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and our security policies and policies (or equivalent policies of our subcontractors or business partners) apply to access and to the use of your data.

Furthermore, there will be no international data transfers. 



Rights

Any person has the right to obtain confirmation as to whether or not AKALA STUDIO / AKALA FASHION GROUP, SL is processing personal data concerning him or her.

Furthermore, as required by the General Data Protection Regulation, we inform you that you have the following rights:

  1. Access to your data: You have the right to access your data to find out what personal data concerning you is processed by us.
  2. Request rectification or deletion of your data: In certain circumstances, you have the right to rectify any inaccurate personal data concerning you that is processed by us or also to ask us to delete it when, among other reasons, the data is no longer necessary for the purposes for which they were collected.
  3. Request the restriction of the processing of your data: In certain circumstances, you have the right to ask us to limit the processing of your data, in which case we inform you that we will only retain it for the exercise or defense of rights under the General Protection Regulation some data.
  4. To the portability of your data: Under certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to have them transferred to another data controller.
  5. Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you will have the right to object to the processing of your data, in which case, we will stop processing it, except for compelling legitimate reasons, or for the exercise or the defense of any claims.
  6. The right to lodge a complaint with a supervisory authority.




Any person has the right to obtain confirmation as to whether or not AKALA STUDIO / AKALA FASHION GROUP, SL is processing personal data concerning him or her. Data subjects have the right to access their personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

In some circumstances, interested parties may request the limitation of the processing of their data, in which case we will only retain it for the exercise or defense of rights. In certain circumstances and for reasons related to their particular situation, interested parties may object to the processing of their data. In this case, AKALA STUDIO / AKALA FASHION GROUP, SL, will stop processing the data, except for compelling legitimate reasons, or for the exercise or defense of any claims.

If you have given your consent for any specific purpose, you have the right to withdraw the consent given at any time, without affecting the lawfulness of the processing based on the consent before its withdrawal.

In the event that you believe that your rights relating to the protection of your personal data have been violated, in particular when you have not obtained satisfaction in the exercise of your rights, you can lodge a complaint with the competent data protection supervisory authority through his website: http://www.agpd.es.

In accordance with the provisions of article 21 of law 34/2002 on information society services and electronic commerce, if you do not wish to receive further information about our services, you can unsubscribe at the following email address of the 'entity, indicating in the subject Do not send commercial emails or text messages.

 

 

THIS DATA PROTECTION LEGAL NOTICE PREVAILS OVER ANY OTHER LEGAL NOTICE/DATA PROTECTION CLAUSE WHICH CONTAINS ANY TERMS THAT CONTRADICT WHAT IS SET FORTH HEREIN.